We want you to be satisfied with your purchase. If for any reason you wish to return an item, please follow these simple steps:
How to Return an Item
- Go to our return portal: Visit our return portal by clicking on this link: Return portal
- Log in: Log in with your email address and order number.
- Select items: Choose the items you wish to return and specify the reason for the return.
- Create return label: Download and print the return label that is generated.
- Pack the item: Pack the item securely in the original packaging or another suitable box.
- Attach the return label: Attach the return label to the package.
- Send the package: Drop off the package at the nearest drop-off location.
Important Information
- Return period: You can return items within 30 days of receipt.
- Condition: The item must be in the same condition as when you received it, with all tags and original packaging intact.
- Refund: Once we have received and inspected the return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
- Location: Please ensure that you are on the appropriate landing page corresponding to your order, so that we can issue a return label for the correct courier.
Contact Us
If you have any questions or need assistance regarding your return, please get in touch with our customer service here: Submit a request – Sweet Protection