We must receive your returned product in accordance with the criteria listed below. If not, we retain the right to withhold your refund. We need to be able to sell the product again, thus it is important that we receive it back in the same condition as when it was delivered to you.
Criteria for approval of returns:
- All tags must be attached.
- The products must be in unused condition.
- Original packaging must be intact.
- All accessories must be included.
- Do not stick or write anything on the original packaging.
Stick the pre-paid shipping label onto the package and deliver the package to the courier. Returns sent in any other way than with the supplied shipping label will not reach our return warehouse, and may be returned to you.
Please use packaging suitable for the purpose of shipping.
If you chose Klarna as your payment method, we advise you to report your return to Klarna directly. They will freeze your invoice until we have processed the return.