Service is the sweetprotection.com website operated by Active Brands AS
Before you return any product you must contact Sweet by phone or e-mail to obtain a return authorization
Ensure that the returned product is washed, clean and dry before shipping. Dirty and/or foul smelling garments/helmets will be returned unprocessed or may delay the process with an additional surcharge.
Remember to include a note with your name, address and phone number AND, make sure to include a short statement explaining the warranty problem.
Alternatively, you may also return your product to the store from where you originally purchased the product. Any Sweet dealer is able to handle the warranty process on your behalf.
NOTE: Damage due to wear and tear, misuse or neglect is not covered under warranty, but may be repairable for a reasonable fee. Please contact our warranty department if you have any questions.