Delivery time is calculated from the written confirmation of the order through the order confirmation. Delivery time is the expected delivery time and we cannot guarantee that the goods will arrive within the specified delivery time as unforeseen delays can occur with us or the courier.
Please make a note that we make reservations about delays during periods of high demand with us or our courier. The maximum delivery time is 3 weeks from the time your order was placed. If your order has not been delivered within that time, you as a customer have the right to cancel the purchase at no charge, unless otherwise agreed.
If you have not received your parcel within 5 weeks, you as a customer are responsible for letting us know within 5 weeks. Your order will be considered delivered after this time.