We must receive your return in accordance with the criteria listed below.
- Products purchased at sweetprotection.com may be returned up to 30 days after the original purchase date.
- Products must be in unused condition and returned in their original packaging.
- Do not stick or write anything on the original packaging.
- Products must have all tags attached.
- Products must be returned together with all the accessories they came with.
- Products purchased anywhere except sweetprotection.com must be returned to the original place of purchase.
- Sweet Protection will provide a full refund for the value of the purchased product in the same form as the original payment.
- Refunds may take between 30 business days to process once a return has been delivered to our warehouse.
- Refund will be issued by, "Active Brands AS (Sweet P–Active B NA)".
- Products purchased on sweetprotection.com cannot be exchanged at present, and you must place a new order if you want another color, size, or product.
- Original shipping cost is not refundable.
- Products purchased with a discount in a campaign period may be returned for a refund, but they cannot be exchanged.
- We cannot guarantee you can buy a new product with the same discount if you need to return a product bought during a campaign.
- ExpertVoice orders are not eligible for returns. Customers had to agree to guidelines prior to checkout.
- Since we offer free return shipping, only one return shipment is allowed per order. Purchaser is responsible for additional shipping fees.
*Not following these guidelines will delay refund processing by 2 weeks.