If you bought the product from another store, we kindly ask you to get in contact with the store of purchase for assistance. You will find all relevant information and details on your receipt, invoice, or proof of purchase.
All of our retailers are authorized to handle the warranty process on the customer's behalf. If you can't visit the original place of purchase, you can contact the store by email or phone.
Replacement parts: Some items may not require a full replacement and can be repaired with a simple replacement part. These cases do not qualify for warranty replacement. All spare parts are shipped via standard mail from our Denver, Colorado office.